WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?

The information and/or personal data which you provide us, is included in a file whose controller is the Superlap.

Contact Information

• Telephone: +35699470183
• E-Mail: info@superlap.mt

In terms of the General Data Protection Regulation (EU2016/679), we are deemed to be the Data Controller for any data that we collect, or you provide through this website or by other means.

We may collect the following data when you visit our website or provide this data for the purpose of requesting us to provide you with feedback to an enquiry, a proposal or process a purchase:

• Personal identification and communication details provided to us by completing the registration form on the website or any other information you submit to us through the website, by email, or by other means;
• Verification documents provided for Identity, Payment Method verification and other documentation we may request due to our obligations at law or to provide you with the service requested;
• Contact information through the website, email, telephone or other media;
• Your answers to questionnaires or surveys we conduct;
• Elements of transactions, including financial accounts information that you may provide us, made through the website, telephone or other media;
• Details of your visits to the website, including but not limited to traffic data, site information, weblogs and other contact information;
• Telephone calls or chat sessions to and from our customer service staff are recorded for security and education purposes along with the resolution of questions arising from the service provided to you.

 

FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

Superlap shall process all the personal data voluntarily provided by the interested parties directly or through an Intermediary, and data obtained by recording telephone conversations or as a result of browsing through our Internet webpages or another medium, for the enforcement of the agreement or for a query, application, or to purchase any service or product, even after the end of the pre-contractual or contractual relationship for the following purposes:

• Management of the relationship between the data subject and Superlap
• The processing, monitoring, and updating of any request for information, business, pre-contractual, or contractual relationship, of any of the various Superlap entities.
• Maintenance and integral and centralised management of its relationship with the various Superlap entities
• .

All the data obtained, as well as the processing and purposes specified above are required or relevant to adequately maintain, implement, and control the contractual relationship with you.

Only to the extent that you have expressly requested, the accepted purposes include the delivery of information and advertising, including via email, on offers, products, recommendations, services, promotional items, and customer loyalty campaigns of the Superlap, or third-party companies with which any Superlap company has signed partnership agreement; data extraction and storage, and marketing surveys to adapt our commercial offers to your specific profile, both if a transaction is formalised or not, and once the existing contractual relationship ends. You can withdraw your consent to receiving such communications at any time and at no cost by sending an email to info@superlap.mt.

We do not carry out fully automated decision making or profiling with the personal data that you provide us and where we carry out partially automated decision making, a final review is carried out by a natural person prior to providing you with a decision.

 

USE OF COOKIES

We use cookies as a means of collecting information from an internet server for the below reasons, at visiting of the site by a member. We may need your consent to use certain cookies

Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the website and provide better and more personalized services. Some of the cookies we use are necessary for the operation of the site.

If you want to delete any cookies already stored on your computer or stop cookies that record your browsing habits on the webpage, you can do so by deleting your existing cookies and / or by changing your browser’s privacy settings to block cookies (the procedure you follow will vary depending on the browser). Please note that by deleting our cookies or by deactivating our future cookies, you may not be able to access certain sites or services on the site.

 

 

HOW LONG WILL WE KEEP YOUR PERSONAL DATA?

The personal data provided will be kept for the period established on the basis of these criteria: (i) legal obligation of conservation; and (ii) term of the contractual relationship and service of any responsibilities derived from the said relationship.

As a guide:

• For up to one (1) year: Details of your visits to the site, including but not limited to traffic data, site information, weblogs and other contact information;
• For up to five (5) years from last activity: Personal identification and communication details provided, contact information provided through the website, email, telephone or other media related to your relationship with us, proposals and quotes.
• For up to ten (10) years from last activity: Elements of transactions, including financial accounts information that you may provide us, made through the website, telephone or other media, claims information, payments effected and related documentation.
  • Recordings of telephone calls to and from our Customer Service Department will be kept for a maximum of 30 days.

We will also keep personal data for the purpose of presenting and processing in case of a litigation or a legal process which you, the relevant authorities or us may be party in, due to our provision of services to you. If your relationship with us, in any of the aforementioned cases, is not active, then we will not process the data further except for complying with the above statutory obligations.

 

TO WHOM WILL YOUR DATA BE COMMUNICATED?

Superlap may communicate your data exclusively for the purposes included in the section “For what purposes do we process your personal data?”, to companies belonging to Superlap, subsidiaries and investees, Public Administrations, and other natural or legal persons that also conduct any of the aforementioned activities and with which the various Superlap companies enter partnership agreements, whether a transaction is formalised or not, and once the existing contractual relationship has ended, with no need to notify every first communication sent to the aforementioned recipients.

Likewise, any company that is a member of the Superlap, subsidiaries and investees, may communicate your personal data to any of the aforementioned companies, in order to conduct integral and centralised management of the relationships between the interested parties and the various Superlap companies, and that interested parties may benefit from the possibility of accessing their data from any of them, complying in all cases with the applicable legislation on personal data protection, with no need for the interested parties to be notified of every first communication made. The communication of data between Superlap companies is necessary for the maintenance of integral and centralised management of your relationship with the Group, the application of special offers such as discounts and giveaways, and other benefits obtained from this fact and the management of customer loyalty programmes if you subscribe to them.

As part of the communications described in the previous paragraph, international data transfers may be made to third parties or international organisations, whether there exists a European Commission decision on their adequacy or not. International transfers to countries that cannot guarantee an adequate protection level shall be made on an exceptional basis and will be made whenever they are necessary for the adequate development of the contractual relationship.

Superlap has data protection clauses to adequately ensure the protection of your data as part of the communication and international transfer of your data in countries in which they can be applied.

International Data Transfers

The company does not in principal share any of the personal data you provide us to third parties located outside of the European Economic Area (EEA) or countries considered by the EU to provide an equivalent standard of data protection.

If the company will in the future need to carry out such transfers of personal data to third parties outside of the EEA or equivalent countries to be able to provide you with your requested services, we will let you know of this and seek your authorisation unless this is in an emergency situation in the interest of preserving your well-being and where we have no reasonable alternative to obtain your consent.

In the case of a standard, non-emergency transfer as above mentioned,  we would ensure to follow applicable data protection legislation and where applicable, seek approval from our Data Protection Authority to ensure that at all times, your personal data rights are respected and guaranteed.

 

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

Under the terms and scope established in the regulations in force, any person is entitled to:

• confirm whether the Superlap is processing personal data that concerns you, and access it and the information related to its processing;
• request the rectification of inaccurate data;
• request the removal of data, among other reasons, when it is required for the purposes for which it was collected, in which case the Company will cease to process the data except for legal obligations such as but not limited to Fraud Detection, Anti-Money Laundering initiatives and other legitimate interests;
• request the limitation of the processing of your data, in which case it will only be processed with your consent, with the exception of its storage and use for the filing of and defence against claims or for the protection of the rights of another natural or legal person or for reasons of significant public interest in the European Union or in a certain Member State;
• object to the processing of your data, in which case, the Superlap shall cease to process your data, except for the defence against potential claims and other aforementioned legitimate reasons;
• receive, in a structured, widely-used format that can be machine readable, the personal data that concerns you and that you have provided to the Superlap;
• withdraw the consent granted, if applicable, for the purpose specified in the section “What do we use your personal data for?“, without affecting the lawfulness of the processing based on consent prior to withdrawal.

The aforementioned rights of access, rectification, erasure or right to be forgotten, restriction of processing, portability, objection, and the right to object to automated individual decision making may be directly exercised by the data owner or its legal or voluntary representative, through a written communication sent to info@superlap.mt, or when available directly through the website, such as for direct marketing, by visiting your account profile.

You also have the right to file a claim with the Office of the Information and Data Protection Commissioner or through https://idpc.org.mt, particularly if you feel that the concerns raised with the Superlap in the exercise of its rights, have not been successfully answered. You may also decide to file a claim with your local data protection authority; contact details can be found here: https://edpb.europa.eu/about-edpb/board/members_en

 

PRIVACY & COOKIES POLICY

DEFINITIONS

We/Us/Our/Superlap shall mean Superlap Driving Academy Malta.

You/Your/Yourself means the User of the Website / Sites.

Superlap uses cookies to offer users an optimal browsing experience that matches their needs, and to protect and improve its website. Please read this cookies policy carefully to inform yourself about Superlap’s responsible cookie use, and about your options for configuring your browser and managing cookies.

COOKIES

Cookies are small data files that are generated in users’ computers allowing us to see how often you visit our website, the most selected contents, and the security elements that may help control access to restricted areas.  In addition, cookies allow us to display advertisements based on criteria defined in advance

As a general rule, there are the following types of cookies:

Depending on when they expire:

• Session cookies: Expire at the end of a session.
• Persistent cookies: Do not expire at the end of a session.

Depending on where they come from:

• Origin: Enabled by the website being navigated.
• Third-party cookies: Cookies from other websites.

Depending on their purpose:

• Technical: allow navigation and use of different services.
• Personalisation: allow access to services with predefined features.
• Analysis: allow the monitoring and analysis of user behaviour.
• Advertising: allow the management of advertising spaces.
• Behavioural advertising: allow the management of advertising spaces. They store information about user behaviour.

WHAT TYPES OF COOKIES DO WE USE AND WHY?

The following are the types of cookies used on this website and their use:

1. Analytical cookies

These cookies are used to collect statistics on user activity. The statistics they analyse include the number of users who have visited the website and the number of pages they visited.  In addition, the cookies also collect information about user activity and usage frequency on the website.

The information that is collected is always anonymous, so that no link can be drawn between the data and the individual to which they refer.

2. Authentication cookies

These cookies are used to maintain user sessions during each visit. They predominate in private areas of the website that require a username and password for access.

3. Cookies used by social networks

These cookies make it possible for users to share contents of interest to them with their contacts in a social network by pressing the corresponding button (plug-in) inserted into the website.

These plug-ins store and access the cookies on the user’s terminal, and allow the social network to identify their users when they interact with the plug-ins.

4. Cookies used by external content add-ons

These cookies are necessary for providing certain types of service and are stored by third parties.

This cookie category includes, for example, multi-media player cookies that are used for storing technical data to play video or audio contents such as, image quality, loading settings, etc.

5. Third-party cookies for personalising advertising spaces

These cookies make it possible to manage the advertising spots users see when they access the website. They are stored by third parties.

WHO ACCESSES THE INFORMATION FROM THE COOKIES?

The information stored in the cookies is used exclusively by Superlap and Third Parties providing services on its behalf.

 

CAN COOKIES BE DISABLED?

Except for analytical cookies, the use of cookies affects user privacy, because as a general rule, it makes it possible to relate their content to users’ connecting IP addresses and other personal data such as, to data provided voluntarily.

By accepting this Privacy and Cookies Policy, users consent to generating cookies for the purposes mentioned above.

Notwithstanding the above, if users subsequently decide to eliminate any cookies stored on their computer that necessarily require their consent, they may do so by using the tools their browsers offer for such purposes.

Users who do not accept cookies or later reject them may have the functionalities of the website impaired.

CHANGES AND UPDATES TO THE COOKIES POLICY

Superlap may modify this Cookies Policy in accordance with legislative or regulatory requirements, or in order to adapt the policy to instructions and recommendations set forth by Regulators. It is therefore recommended to review the Cookies Policy periodically.

SECURITY

We use reasonable efforts to safeguard the integrity, availability and confidentiality of all personal data that we process relating to you and regularly review and enhance our technical, physical and managerial procedures so as to ensure that your personal data is protected from:

• unauthorised access;
• improper use or disclosure;
• unauthorised modification;
• unlawful destruction or accidental loss.

To this end we have implemented security policies, rules and technical measures to protect the personal data that we have under our control. All our employees and data processors, who have access to and are associated with the processing of personal data, are further obliged to respect the confidentiality of our visitors’ personal data.
By its very nature however the Internet is not a secure medium and data sent via this medium can potentially be subject to unauthorised acts by third parties. We cannot guarantee the privacy or confidentiality of any information passing over our website.

Moreover, data sent via the Internet may be transmitted across international borders even where sender and receiver of information are located in the same country. Consequently, data relating to you may be transmitted via a country having a lower level of data protection than that existing in your country of residence. We shall accept no responsibility or liability whatsoever for the security of your data while in transit through the Internet.

LINKS TO OTHER WEBSITES

Our website may contain links to third party local and international websites. Please note that such links are not an endorsement by us of any information, products or services in such websites and we shall not accept any responsibility whatsoever for the content, use, availability, privacy practices or the content of any such websites. Please note that upon linking to such other websites, you will no longer be on our website and you will become subject to the Privacy Policy, if any, of such other website.

No third party is permitted to link any other website to our website without obtaining our prior written consent.

CHANGES TO THE PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. It is in your own interest to check this page any time you access our website so as to be aware of any amendments which may have been made.

SUPPORT

If you have an enquiry or concern about our Privacy Policy, please contact us on info@superlap.mt

We welcome any comments or suggestions that you may have, which may contribute to our offering you a better quality of service.